Chapter 1.1 Everybody does it
- section 1.1.1 The large development shop (PreMillenial)
- section 1.1.2 Smaller organisations (PreMillenial)
- section 1.1.3 My friends and I (PreMillenial)
Chapter 1.2 How it grows
- section 1.2.1 As do we (Apr2000)
- section 1.2.2 Increasing reliance on and importance of IT (Apr2000)
- section 1.2.3 Bumps in the night (Feb2001)
- section 1.2.4 The more things change... (Feb2001)
Chapter 1.3 Can we afford this
- section 1.3.1 The measure of things (Sep2001)
- section 1.3.2 Cost escalation (Sep2001)
- section 1.3.3 Right-sizing (Sep2001)
Chapter 1.4 Choosing a vendor
- section 1.4.1 Buying against building (Sep2001)
- section 1.4.2 Pre-packaged against Customisable (Sep2001)
- section 1.4.3 Big vendors against Small (Sep2001)
- section 1.4.4 Local vendors against International (Sep2001)
Chapter 1.5 Summary of models
- section 1.5.1 Application: One tool for all against Specialisation (Sep2001) (current effort)
- section 1.5.2 Control: Safe and secure against The freedom to act
- section 1.5.3 Location: Centralised against Distributed
- section 1.5.4 Extent: Omnipotence against Minimalism
- section 1.5.5 Division: Separate environments against Modes of access
Chapter 1.6 Summary of features
- section 1.6.1 Degrees of authority, ownership, and access
- section 1.6.2 Compilers, generators, and versioning
- section 1.6.3 Completion and requirements validation
- section 1.6.4 Syntax and Standards validation
- section 1.6.5 Archives and backups
- section 1.6.6 Audit and reporting
- section 1.6.7 Activity and requirements documentation
- section 1.6.8 Migration and packaging
- section 1.6.9 Co-ordination and scheduling
- section 1.6.10 Reversing changes
- section 1.6.11 Migrating deletes and cleanups
- section 1.6.12 Effective dated changes
- section 1.6.13 Exceptions and exits
- section 1.6.14 Merging parallel development streams
- section 1.6.15 Externally supplied releases
Chapter 2.1 Roles and responsibilities
- section 2.1.1 Client and pay master
- section 2.1.2 Project management and focus
- section 2.1.3 User requirements analysis
- section 2.1.4 Cost control and resource provision
- section 2.1.5 Development and unit testing
- section 2.1.6 Systems testing
- section 2.1.7 Security, audit, and standards checking
- section 2.1.8 Integration and acceptance testing
- section 2.1.9 System and user documentation
- section 2.1.10 Installation co-ordination
- section 2.1.11 Production support
- section 2.1.12 Process and environment support
Chapter 2.2 Clients and suppliers
- section 2.2.1 Co-operation
- section 2.2.2 Feature creep
- section 2.2.3 Customer satisfaction and expert advice
- section 2.2.4 Third party involvement
Chapter 2.3 Project management
- section 2.3.1 Prioritising work
- section 2.3.2 Obtaining resources
- section 2.3.3 Assuring focus
- section 2.3.4 Retaining staff commitment
- section 2.3.5 Budgeting and fiscal responsibility
- section 2.3.6 Executive reporting
Chapter 2.4 Development
- section 2.4.1 Resolving work load
- section 2.4.2 Assigning work
- section 2.4.3 Securing access and making changes
- section 2.4.4 Compilation and unit testing
- section 2.4.5 Documenting activity
- section 2.4.6 Handover and packaging
Chapter 2.5 Testing, testing, testing
- section 2.5.1 Preparing a test environment
- section 2.5.2 Assuring normal and expected operation
- section 2.5.3 Stress testing and performance assessment
- section 2.5.4 Operational acceptance and external impacts
- section 2.5.5 Security, audit, and standards acceptance
Chapter 2.6 Documentation
- section 2.6.1 User requirements
- section 2.6.2 Service level agreements
- section 2.6.3 Problem and enhancement analysis
- section 2.6.4 Development activity logging
- section 2.6.5 System documentation
- section 2.6.6 Operational documentation
- section 2.6.7 Anticipating problems
- section 2.6.8 Installation schedule
- section 2.6.9 Post installation review
Chapter 2.7 Installation co-ordination
- section 2.7.1 Multiple applications and changes
- section 2.7.2 Assuring reversibility
- section 2.7.3 Authorisation and Authentication
- section 2.7.4 Minimising impact and maximising throughput
- section 2.7.5 Crossing sites and platforms
Chapter 2.8 Production support
- section 2.8.1 Permanent and interim changes
- section 2.8.2 Emergency changes
- section 2.8.3 Recording problems and fixes
- section 2.8.4 Requesting permanent/official resolution
Chapter 2.9 Change management support
- section 2.9.1 User focus
- section 2.9.2 Help desk
- section 2.9.3 Establishing standards
- section 2.9.4 Enhancement utilities
- section 2.9.5 Building new environments
Chapter 3.1 Processing environments and business structures
- section 3.1.1 Here and there
- section 3.1.2 Adding test environments
- section 3.1.3 Holding and transfer requirements
Chapter 3.2 Migration Paths
- section 3.2.1 Distinguishing development, support, and emergency paths
- section 3.2.2 Distinguishing high value and high frequency changes
- section 3.2.3 Distinguishing types of content and their process requirements
- section 3.2.4 Crossing physical and organisational boundaries
Chapter 3.3 Release packaging
- section 3.3.1 Grouping by change dependency and ownership
- section 3.3.2 Grouping by external impact and availability
- section 3.3.3 Grouping by deadlines and opportunity
- section 3.3.4 Multiple levels of grouping
Chapter 3.4 Security and integrity
- section 3.4.1 Work assignment
- section 3.4.2 Sensitive content and projects
- section 3.4.3 Parallel changes
Chapter 3.5 Content types
- section 3.5.1 Known content types
- section 3.5.2 Individual processing requirements
- section 3.5.3 Interdependencies
- section 3.5.4 Providing for future types
Chapter 3.6 Audit and reporting
- section 3.6.1 Hunting and tracking
- section 3.6.2 Blame assignment
- section 3.6.3 Process improvement
- section 3.6.4 Automating documentation
- section 3.6.5 Automation and foot-printing
Chapter 3.7 Client server
- section 3.7.1 PCs over terminals
- section 3.7.2 Taking work home
- section 3.7.3 Overheads and invisibility
Chapter 3.8 People in the process
- section 3.8.1 Bigger wheels and smaller cogs
- section 3.8.2 Distributing effort and responsibility
- section 3.8.3 Process simplicity via automation complexity
Chapter 4.1 Delete migration
Chapter 4.2 Effective dated changes
Chapter 4.3 Parallel development
Chapter 4.4 Crossing sites and platforms
Chapter 4.5 Distributed control
Chapter 4.6 Disaster provision and recovery
Chapter 4.7 Divided and diffuse responsibilities
Chapter 5.1 Example systems
Chapter 5.2 Glossary of terms
Chapter 5.3 Self assessment answers
Chapter 5.4 Bibliography
Chapter 5.5 Global index
| Working Title: | Software Change Management - The Incomplete Reference |
| Synopsis: |
To express the value of formal change principles, To explore various philosophies, strategies, and techniques, To contextualise for various organisation types, To detail opportunities and desireable facilities, and To acknowledge structural and practical constraints. |
| Author: | Copyright (c) 2000-2001 by Philip Trinham |
| Commenced: | 21 November, 1997 |
| Outline Completion: | Never |
| Revision: | 20 December, 2000 - Convert to HTML |
| Summary: |
OUTLINE This text @outline.htm BOOK The importance of being earnest Aearnest.htm BOOK The change process Bchgproc.htm BOOK Technical reference Ctechref.htm BOOK Advanced facilities BOOK Textbook relationships |