Contents:
Chapter Roles and responsibilities
section Client and pay master
section Project management and focus
section User requirements analysis
section Cost control and resource provision
section Development and unit testing
section Systems testing
section Security, audit, and standards checking
section Integration and acceptance testing
section System and user documentation
section Installation co-ordination
section Production support
section Process and environment support
Chapter Clients and suppliers
section Co-operation
section Feature creep
section Customer satisfaction and expert advice
section Third party involvement
Chapter Project management
section Prioritising work
section Obtaining resources
section Assuring focus
section Retaining staff commitment
section Budgeting and fiscal responsibility
section Executive reporting
Chapter Development
section Resolving work load
section Assigning work
section Securing access and making changes
section Compilation and unit testing
section Documenting activity
section Handover and packaging
Chapter Testing, testing, testing
section Preparing a test environment
section Assuring normal and expected operation
section Stress testing and performance assessment
Chapter Documentation
section User requirements
section Service level agreements
section Problem and enhancement analysis
section Development activity logging
section System documentation
section Operational documentation
section Anticipating problems
section Installation schedule
section Post installation review
Chapter Installation co-ordination
section Multiple applications and changes
section Assuring reversibility
section Authorisation and Authentication
section Minimising impact and maximising throughput
section Crossing sites and platforms
Chapter Production support
section Permanent and interim changes
section Emergency changes
section Recording problems and fixes
Chapter Change management support
section User focus
section Help desk
section Establishing standards
section Enhancement utilities
section Building new environments
Chapter Roles and responsibilities out in prev next
.
section Client and pay master out prev next
.
section Project management and focus out prev next
.
section User requirements analysis out prev next
.
section Cost control and resource provision out prev next
.
section Development and unit testing out prev next
.
section Systems testing out prev next
.
section Security, audit, and standards checking out prev next
.
section Integration and acceptance testing out prev next
.
section System and user documentation out prev next
.
section Installation co-ordination out prev next
.
section Production support out prev next
.
.
Chapter Clients and suppliers out in prev next
.
section Co-operation out prev next
.
section Feature creep out prev next
.
section Customer satisfaction and expert advice out prev next
.
section Third party involvement out prev next
.
Chapter Project management out in prev next
.
section Prioritising work out prev next
.
section Obtaining resources out prev next
.
section Assuring focus out prev next
.
section Retaining staff commitment out prev next
.
section Budgeting and fiscal responsibility out prev next
.
section Executive reporting out prev next
.
Chapter Development out in prev next
.
section Resolving work load out prev next
.
section Assigning work out prev next
.
section Securing access and making changes out prev next
.
section Compilation and unit testing out prev next
.
section Documenting activity out prev next
.
section Handover and packaging out prev next
.
Chapter Testing, testing, testing out in prev next
.
section Preparing a test environment out prev next
.
section Assuring normal and expected operation out prev next
.
section Stress testing and performance assessment out prev next
.
section Operational acceptance and external impacts out prev next
.
section Security, audit, and standards acceptance out prev next
.
Chapter Documentation out in prev next
.
section User requirements out prev next
.
section Service level agreements out prev next
.
section Problem and enhancement analysis out prev next
.
section Development activity logging out prev next
.
section System documentation out prev next
.
section Operational documentation out prev next
.
section Anticipating problems out prev next
.
section Installation schedule out prev next
.
section Post installation review out prev next
.
Chapter Installation co-ordination out in prev next
.
section Multiple applications and changes out prev next
.
section Assuring reversibility out prev next
.
section Authorisation and Authentication out prev next
.
section Minimising impact and maximising throughput out prev next
.
section Crossing sites and platforms out prev next
.
Chapter Production support out in prev next
.
section Permanent and interim changes out prev next
.
section Emergency changes out prev next
.
section Recording problems and fixes out prev next
.
section Requesting permanent/official resolution out prev next
.
Chapter Change management support out in prev next
.
section User focus out prev next
.
section Help desk out prev next
.
section Establishing standards out prev next
.
section Enhancement utilities out prev next
.
section Building new environments out prev next
.
| Working Title: | Software Change Management - The Incomplete Reference |
| Synopsis: |
To express the value of formal change principles, To explore various philosophies, strategies, and techniques, To contextualise for various organisation types, To detail opportunities and desireable facilities, and To acknowledge structural and practical constraints. |
| Author: | Copyright (c) 2000-2001 by Philip Trinham |
| Book Commenced: | |
| Book Completion: | Never |
| Revision: | 20 December, 2000 - Convert to HTML |
| Book Title: | The change process - Bchgproc.htm |